01
Unified WhatsApp inbox
Every patient thread in one place, on a laptop browser — not buried in the receptionist's phone. Enquiries, bookings, follow-ups, complaints: one screen, one queue, one view.
For Singapore clinics
Your WhatsApp is already the front desk. Make it work like one.
We turn your clinic's WhatsApp into an AI receptionist that recovers no-shows and brings lapsed patients back — priced against the revenue we recover, not the work we do.
Single-site and up to 3-site clinics. English default. Your number stays yours.
No sales deck. We look at your numbers and show you the math.
Your WhatsApp · at clinic scale
Data hosted in SingaporePDPA-compliant by designHCSA-aware copyBuilt on Meta's WhatsApp Business Cloud API
The gap
What's actually happening at the front desk
Your receptionist is excellent. She is also one person with one phone. Between walk-ins, calls, and WhatsApp, 30–50% of follow-ups that should go out simply don't. Nobody notices — until the weekly schedule has gaps in it.
Meanwhile, every patient who enquired last month and didn't book is sitting in a thread she scrolled past. The ones who came in once and never came back are in there too. WhatsApp Business on a phone doesn't have a way to surface them.
So patients quietly go elsewhere. You don't hear about it. You just see a softer month and wonder if the market changed.
The gap isn't service quality. It's follow-through at scale.
How Flywheel works
Five pieces, one product.
Your receptionist runs it in 8 seconds per reply.
02
AI-drafted replies, your receptionist approves
Every incoming message gets a draft reply, pulled from your clinic's history and tone. Your receptionist glances, edits if needed, taps send. Eight seconds per reply instead of two minutes. Every message goes out from your clinic's number, in your clinic's voice.
03
Scheduled follow-ups that actually fire
T+1 day after a visit. T+14. T+30. Automatic, but only between 9am and 7pm Singapore time. Your receptionist can cancel any of them with one tap. Nobody gets a 3am ping from your clinic.
04
Weekly digest for the doctor
Friday evening, one screen: follow-ups sent this week, replies back, rebookings, estimated revenue recovered. The one metric you track: follow-up completion rate. Most clinics run under 40%. Our pilot target: 85% in 30 days.
05
Your patient list, always yours
Every patient, every conversation — exportable to CSV at any time. If you ever leave us, you walk out with the list and the WhatsApp number. We never take custody, because the number is verified to your clinic, not to ours.
ROI
The math — using your numbers, not ours
Follow-up completion rate is the one lever that moves clinic revenue without adding staff, adding ad spend, or renegotiating your lease. Here's the calculation we walk through in the audit call, with a typical single-site clinic's numbers alongside.
40 enquiries × 60% × (85% − 40%) × SGD 250 × 4 weeks = SGD 10,800/month recovered
Your numbers will be different. Some clinics have higher enquiry volume and lower ticket; some are the other way round. The audit call plugs your actual numbers in — and if the recovered revenue doesn't clear our pilot price by 3x, we tell you so and you don't sign.
Run the numbers on your clinic →Pricing
Priced on recovered revenue, not on the hours we spend.
Pilot
Priced in the audit call2-month minimum. Month 2 is free if we miss 85% follow-up completion by day 30.
- Unified WhatsApp inbox, unlimited conversations
- AI-drafted replies with receptionist approval queue
- Scheduled follow-ups (T+1, T+14, T+30), auto-windowed to 9am–7pm SGT
- Doctor's weekly digest
- Your patient list, exportable anytime
- Data hosted in Singapore, PDPA-compliant by design
- Setup, onboarding, and receptionist training — included, no one-time fee
We're not publishing a headline price while we finalise pilot terms with our first cohort. Pilots start in the SGD 800–1,200 range for single-site clinics — book a 30-minute audit and we'll show the math against your clinic's numbers before any commitment.
The guarantee
If we don't hit 85% follow-up completion rate by day 30, month 2 is free. You still get the full product for month 2, and you can walk away at the end of it owing nothing beyond month 1. Your patient list and WhatsApp number leave with you.
No ad budget required. We don't run ads. We fix what you already have — the inbox you're already getting messages in.
FAQ
Things clinic owners ask us
What happens to my patient list if I stop using Flywheel?
You export everything — every patient, every conversation, every follow-up history — as a CSV on your way out. Your WhatsApp Business number stays yours because it was always yours; Meta verifies it to your clinic's UEN, not to ours. We hold nothing hostage. If we haven't earned the next month, we don't get it.
Is this PDPA-compliant? What about HCSA?
Yes to both. Data is hosted in Singapore (Supabase SG region). Every patient's first contact triggers a plain-English consent message with a one-word opt-out; replying STOP blocks all future outbound permanently and automatically. Patient-facing copy follows HCSA guidance — no medical outcome claims, no solicitation of diagnostic information over WhatsApp, no before-and-after imagery, no testimonial-led content. Our DPO document is shareable on request.
Won't the AI say something embarrassing to a patient?
No message goes out without your receptionist tapping send. She is the accountability layer, not the AI. Two additional safety nets: every draft is run through a validator that rejects AI-preamble leaks ("As an AI…", "Sure, here's a draft…") before she ever sees it, and when a patient message reads as upset or urgent, the AI stops drafting entirely — your receptionist replies manually. Angry patient plus AI draft is the one scenario we refuse to risk.
My receptionist already uses WhatsApp. Why would she want this?
She keeps using WhatsApp — this runs on top of the same Cloud API. What changes: she gets drafts pre-written instead of typing from scratch (eight seconds per reply instead of two minutes), and follow-ups get fired on a schedule she physically cannot maintain today between walk-ins and calls. Three-minute shadowing session on day one and she's running it. If she hates it after week one, we stop.
Is this on my WhatsApp Business app?
No — and that's by design. Meta's Cloud API is the official, scalable WhatsApp channel for businesses; the mobile app is for one shift on one phone. We run your clinic on Cloud API under your own Meta Business Verification (about 3–10 days, we walk you through it). That's how you get the inbox, the follow-up scheduler, and the compliance controls at once.
I don't want my patients thinking a bot replied to them.
They won't — because a bot doesn't. Every message is from your clinic, signed off by your receptionist. Nowhere in the patient-facing copy will the word "AI" appear. That's a deliberate HCSA and trust choice, not a marketing dodge.
Audit call
Book the 30-minute audit
Bring three numbers: enquiries per week, your best guess at follow-up completion today, and average revenue per converted patient. We plug them in, walk you through what Flywheel would recover, and you leave knowing whether it clears our pilot price by 3x — or doesn't. If it doesn't, we tell you, and you don't sign.
No sales deck. No “unlock your clinic's potential.” The audit is the pitch.
Fastest way to book: WhatsApp us.
Message +65 8916 8988Or email kenneth@flywheel.sg with your clinic name and a time window that works this week.
We reply within one working day, usually within an hour during SG business hours.
WhatsApp us and we reply once. No marketing follow-ups unless you ask for them. That's PDPA and how we'd want to be contacted ourselves.